Frequently asked questions

Search by calibre, part name or reference, or browse Movements and Components and narrow down with the filters. Every product page lists the calibres it fits and its technical dimensions.

Take a photo of the part, or upload one, and we compare it with every part in our catalogue. You see the closest matches with a similarity score. For the best result, photograph the part alone on a plain background, in focus and well lit.

Send us a request with a photo and any references you have. Our team searches our suppliers and stock and replies by email. You can follow every request under My orders › Requested products.

[Client to confirm: genuine, new old stock, or compatible — and how each is labelled on the product page.]

Calibr is built for watchmakers, workshops and retailers. Anyone can browse and search; to buy, create an account [and we confirm your business details before your first order].

For deliveries inside Switzerland and Liechtenstein, no. For deliveries elsewhere in Europe, we need your company name.

Swiss francs (CHF). Prices for Swiss and Liechtenstein deliveries include Swiss VAT.

By card — Visa, Mastercard or American Express — through our payment partner Stripe. You can save a card in your account for faster checkout.

Yes. Card payments are processed by Stripe, certified PCI DSS Level 1, over an encrypted connection. We never see or store your full card number.

Yes, free of charge until your order has shipped: write to us and we refund the full amount. After that, the returns policy applies.

Switzerland, Liechtenstein, the 27 EU countries, the United Kingdom and Norway.

No. Deliveries outside Switzerland are sent delivered duty paid: the duties and import VAT are shown at checkout and included in your total, so nothing is due at the door.

[Client to confirm, for example: Switzerland 1–2 business days, Europe 3–6 business days.] You receive an email with the tracking number when your order ships.

Open My orders and select the order. You see each step — paid, picking, shipped, delivered — and the carrier's tracking link once it ships.

[Client to confirm the return window and conditions, for example: unused parts in their original packaging within 14 days of delivery.] Write to us before sending anything back so we can give you a return reference.

Contact us within [7] days of delivery with your order number and a photo. We replace the part or refund you, and cover the return shipping.